If you have requested for Wheelchair assistance, then you can not check in online. Passengers with specific requirements may check-in online, but Airasia recommend to check-in at the airport. It’s because they may help accommodate passengers specific needs.
Passengers may pre-book Special Assistance (Wheelchair Service) at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time. Please note that failure to notify Airasia may result in wheelchair