Compensation for denied boarding the flight

In 2010, there was a petition filed by a traveler & he questioned a Civil Aviation Regulation issued by Directorate general of Civial Aviation India. Petitioner questioned the compensation for denied boarding. As per the petitioner, the CAR (Civil Aviation Regulation) enables the airline companies to make extra bookings for flights. Because of this sometimes, not every passenger get to board the flight for which he has paid. Airline companies are denying boarding the flights because of over bookings.

The petitioner gave reference of the incident happened to him back in 2005 in court. The man had claimed that he made a booking with Air India airlines for a round trip. His flight was scheduled from Delhi to Patna on December 12, 2005. Because of nature of trip, he has to return on the next day. He booked tickets with Air India in advance on October 28, 2015. But when he reached the airport to catch his flight, he was denied to board the flight because of overbooking.

DGCA Action

However, the DGCA counsel cleared the passenger that he has misread the CAR. Counsel make the person understand that DGCA does not allow such practice. DGCA said it had issued the rules to ensure that the passengers, who are denied boarding, are paid immediate compensation and necessary arrangements for their travel are made by the concerned airline.

After hearing the statements made by the DGCA and Air India, the court said that an aggrieved passenger who has been denied boarding due to overbooking could go to a civil and consumer court, to claim damages, in addition to those minimum damages prescribed under the DGCA regulations.

Directorate general of Civial Aviation India officially announced airlines companies are liable to pay passengers for denying boarding the airlines. Being a traveler, I believe that this practice can also help in decreasing the number of over bookings.  After noting the unequivocal stand of the Directorate General of Civil Aviation (DGCA) and Air India, Justice Vibhu Bakhru said it was not necessary to examine the question whether the aviation regulator had the jurisdiction to issue the Civil Aviation Regulations (CAR) in this regard.

Compensation Rules

To reduce the possibility of flight departing with empty seats, airlines generally overbook flights to a limited extent. In case of overbooking on a particular flight, there may be circumstances on a particular day when more passengers report for the flight than the number of seats available. Under such conditions, airline may deny boarding to you while you may be holding confirmed bookings for travel on the flight and reported for the flight well within the specified time ahead of the departure of the flight.


Check out Civil Aviation Requirements to know the defined benefits in Series M for passengers. People can check the entire information related to all their compensation queries. Hope this will help you to understand more about DGCA compensation rules and regulations. In case of any feedback or suggestion please write to us. You can write to here.