I have requested for Wheelchair assistance, can I check-in online

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Assistance

If you have requested for Wheelchair assistance, then you can not check in online. Passengers with specific requirements may check-in online, but Airasia recommend to check-in at the airport. It’s because they may help accommodate passengers specific needs.

Passengers may pre-book Special Assistance (Wheelchair Service) at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time.  Please note that failure to notify Airasia may result in wheelchair service unavailable upon your arrival at the airport. For health and safety reasons, passengers on wheelchairs must check-in at the airport.

Guest may pre-book and pay for a wheelchair under Manage My Booking more than 4 hours from STD. Click on “Add-on” and choose “Wheelchair Service”.

HOW TO BOOK ONLINE
To proceed with wheelchair service pre-book, select YES under flight selection page. Wheelchair service will be available under Add-ons product, Traveler details page
Wheelchair Assistance: At Airasia, flights to/from US, they may have to load your wheelchair in the aircraft hold if there are more than one wheelchair on the cabin to be stored which will be returned to you upon arrival.

We strongly encourage you to check in your wheelchair and use the one provided by us as some countries have strict health and safety regulations that do not allow staff to lift heavy items. Please refer here for our guide to pre-book Special Needs.

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