Flight Delays & cancellations at Indigo

Being a traveler, flight delays are one of the biggest fears of me while traveling. I always reach airport before time to make sure that my flight is on time. None ever want to miss their flight. I would like to share few good information on flight delays which will help you in your travel journeys. As per the DGCA, airline is bound to pay compensation for delay in flights. If the delay exceeds 24 hours the airline is also supposed to provide free accommodation to its passengers. You have below rights if your flight is not on time –

  • You’ll receive ticket fare along with INR5000 as compensation. If the flight time is 1 hour.
  • If the flight time is between 1–2 hours you will get ticket fare along with INR7500 as compensation.
  • A passenger can get INR10000 as compensation if the flight time is more than 2 hours.

Also, if you need to travel urgently, the airline is also required to accommodate you in another flight and bear the cost of it.

It is pretty important as a consumer to know your rights!

However, this information will generate few more questions in your mind. If we talk about Indigo, they are pretty much clear about their flight delays and cancellations policy. They have provided complete information on their website which includes detailed information. You can simply visit the site and get the exact information.

Given below are most common questions on flight delays.

How am I going to receive information if my flight is delay?

This is common question comes to a travelers mind while booking a flight. So let me tell you if you have provided Airline Company your SMS-capable mobile phone number while booking, then companies like IndiGo will notify you in advance through an SMS on your mobile phone. Passengers will also receive the revised itinerary on their registered email address.

Indigo recommend all passengers to provide correct phone number and email address at the time of booking. It enable the company to inform passengers in unforeseen cases of flight delays or cancellations. You can update your contact details on the View/Change Booking page on Indigo website.

For more information on flight delays & cancellation you can also check the official GoIndigo page here

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